Equans is looking for a Contract Services Manager to join the team at Sandwell and West Birmingham NHS Trust estate in Birmingham on a permanent basis. This is a full‑time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.
The role is based at the Sandwell and West Birmingham NHS Trust estate. The estate consists of retained sites throughout the area, including Sandwell Health Campus and City Health Campus, as well as the new Midland Metropolitan University Hospital (MMUH) which incorporates a high level of modern services and technology in healthcare delivery and building management. The contract also covers a number of community based properties delivering healthcare services. Equans works closely in partnership with the Trust to ensure all facilities are maintained to a good quality and can provide a sustainable service to the area, not only in respect to healthcare provision but also in providing diverse value to the local community. The retained sites contain a range of building styles and ages with the usual services you would expect in a complex healthcare estate.
The primary role is to manage the day‑to‑day delivery of the helpdesk, administration, finance and reporting on the contract. The post holder must foster the client relationship with prompt delivery of compliance and reporting information while working within internal governance processes. An active leadership role is required in the day‑to‑day management of service delivery at the Trust sites, and the post holder will be a member of the contract Senior Management Team. Due to the wide range of services and systems installed within the building, the role requires a wide skill set and flexibility, and offers continued opportunity for learning and development.
This role forms an essential part of the operational management of the contract and will be client‑forward facing. The candidate will work closely with all teams and must have excellent communication skills, ensuring all operational and contractual obligations are adhered to mitigate risk to EQUANS. The post holder will have management responsibility for all non‑technical site‑based staff and remote support, working in close partnership with the Head of Estates and Technical Compliance Manager to ensure effective and compliant delivery of the contract.
What will you deliver?
- Oversee effective management of the helpdesk function, including jeopardy management utilising the CAFM
- Review and reporting of all deduction and KPI failures including financial penalties, Service Failure Points (SFP) and unavailability
- Track performance of the contract deliverables including deductions and SFPs against KPI levels to avoid relevant breach triggers
- Provide information to enable the Senior Management Team to agree actions to avoid breach of performance triggers
- Management of all finance elements of the contract including invoicing, Work in Process (WIP), resolution of WIP disputes, debt, tracking and invoicing of over‑the‑CAP costs
- First‑line management of all EQUANS Human Resource processes (including recruitment, onboarding, performance, absence, employee relations and compliance) and Health and Safety Policies and Procedures
- Proactive approach to SHEQ, ensuring that the safety culture is embedded and audited
- Strong interpersonal skills coupled with a strong management focus to drive performance from the team
- Produce accurate and analytical reports showcasing the performance of the technical services team
- Analyse and manage the customer service satisfaction process, ensuring that key actions are disseminated to the wider team
- Ensure all processes and procedures comply with ISO accreditations
- Coordinate and input into contractual and internal reporting
- Produce all reports including Monthly, Quarterly and Annual performance reports through coordination and assembly of all required input from the on‑site and remote support teams
- Develop service‑related continuous improvement initiatives, from conception to introduction
- Develop and introduce business efficiency measures to ensure a cost‑effective and best‑value approach
What can we offer you?
- 25 days annual leave (+ public holidays)
- Life cover equivalent to 2 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents and Young Professionals
- 24/7 Employee Assistance Program and access to a mental wellbeing app
Who are we looking for?
- Management qualification and experience
- Must have FM experience, ideally within a Healthcare environment and preferably in a PFI or other contract provider role
- Good knowledge and experience in FM management
- Good IT skills particularly Microsoft Word and Excel
- H&S qualifications to IOSH standard or equivalent
- CAFM awareness, ideally Maximo
This role includes a DBS Basic check; therefore ability to pass is essential.
As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do – should you join Equans you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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