Customer Services (Move Manager)

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This role requires at least two years of customer service experience, and offers a competitive salary and the opportunity to work in a well‑established company.

Key responsibilities of our Move Manager will be to:

• Serve as the single customer contact throughout the customer journey.
• Understand the customers’ needs and improve the customer experience.
• Maximise sales opportunity and upsell products and services.
• Work to company and legal standards when processing documentation.
• Handle all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
• Maintain excellent customer service and communication standards at all times, working to KPIs and ensuring targets are met.
• Take part in team meetings and briefings when planned.
• Problem‑solve effectively.
• Build and maintain effective working relationships within the team.
• Perform other duties as required.

Skills, knowledge & experience:

• Excellent active listening abilities.
• Collaborative with others and willing to share best practice.
• Enthusiastic, self‑motivated, and positive with a “can do” attitude.
• Exceptional organisational skills with the ability to prioritise workload.
• Exhibits flexibility and adaptability to change.
• Customer‑centric focus, creating a great customer experience.
• Strong communication skills at all levels.
• Excellent time management and ability to work well under pressure.
• Ability to build rapport with customers.
• Passion for completing tasks to the highest standard and driven by results.
• Drive to succeed.
• Proficient IT skills – Office, Word, Excel.

Job Types: Full-time, Permanent

Work Location: In person

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer time
• Referral programme

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Applicants must be eligible to work in the UK. Candidates will only be contacted if they are invited for an interview.

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