Outpatients Clerk/Hospital Receptionist Apprentice

Role Overview

We are looking for an Outpatients Clerk/Hospital Receptionist Apprentice to provide a timely, accurate and responsive service to the Medical Records/Outpatients Department and Hospital Reception at Yeatman Hospital in Sherborne.

Responsibilities

• Cover the main reception desk
• Make and change patient appointments
• Attend outcoming clinics
• Maintain office supplies via e‑procurement systems
• Deal with patient enquiries in person and by telephone
• Process clinic change notifications as directed by line manager
• Assist the team by sharing skills and knowledge with colleagues
• Cover service requirements between 08:30 and 17:00 as required

Qualifications

• Excellent interpersonal and IT skills
• Ability to use a variety of patient administration systems
• Previous experience in Medical Records and Outpatient systems (advantageous but not essential)
• Capacity to work independently and as part of a team
• Flexibility to adapt to changing service needs

Requirements

• DBS check required; the Trust will cover the cost and no DBS Update Service will be accepted
• Valid right to work in the UK; visa sponsorship is not available

Apprenticeship & Working Hours

• Full‑time position: 37.5 hours per week over five days, 09:00–17:00, with flexibility to 08:30–17:00 as required
• Study time will be offered to support apprenticeship learning based on service needs and individual circumstances

Contact

Jayne Martin, Outpatients Administration Team Supervisor – 01935 601440 – jayne.martin2@nhs.net

Amy Dodge, General Administrator – 01305 361532

Helen Jeffreys, Outpatients Administration Manager – 07342029802 – helen.jeffreys@nhs.net

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