Hybrid Customer Journey Lead – Digital Optimization & Conversion

Company: Royal Mail Group
Apply for the Hybrid Customer Journey Lead – Digital Optimization & Conversion
Location: London
Job Description:

Royal Mail Group is seeking a Customer Journey Manager to lead the performance across various customer journeys including Send, Tracking, and Help & Contact. The role is based in London with a hybrid working option.

The ideal candidate will have extensive experience in digital journey management, a strong commercial acumen, and the ability to translate data insights into action. Competitive salary, benefits, and working culture are offered.

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Posted: July 7th, 2026