Job Title and Key Details
Head of Service Improvement
Salary: Dir 52.5% (£70,210 to £77,020)
Hours: 37 per week
Contract: Permanent
Location: Hybrid working, based in Leeds Civic Hall and across the city
Responsibilities
- Lead the strategic and operational delivery of transformational work‑packages within Financial Services and HR, focusing on standardising and streamlining core business processes.
- Provide professional leadership and management of the Core Business Transformation Team, including oversight of work‑packages across financial management and HR.
- Drive continuous improvement of key corporate systems recently implemented across Finance, HR, Recruitment and Procurement.
- Challenge and influence senior decision‑makers and stakeholders to adopt standard good practice policies and processes, and develop these further.
- Support the Council’s Section 151 Officer by maintaining the integrity of the Council’s accounts, financial systems, procedures and controls.
- Influence complex change programmes and contribute to business cases, investment/dis‑investment decisions and commercial approaches.
- Build and manage partnerships across internal and external stakeholders to deliver cross‑service and cross‑sector outcomes.
Qualifications and Experience
- A relevant CCAB qualification (or equivalent) and extensive senior‑level experience in a finance setting.
- Proven senior leadership and management experience, delivering customer‑focused outcomes and continuous service improvement in a complex environment.
- Strong track record of leading change/transformational programmes, including process redesign, standardisation and automation.
- Experience of shaping strategy and policy and influencing delivery of organisational priorities, including working in politically sensitive contexts.
- Ability to build credible, collaborative relationships with a wide range of stakeholders, including senior leaders, elected members, trade unions and partner organisations.
- Excellent prioritisation skills – able to manage competing demands, adapt to changing priorities and manage risk appropriately.
Working Arrangements
This role is primarily office‑based with flexible working in line with Council policies, including working from home and from locations across the city and region. Hours are mainly Monday to Friday; however, you will be expected to work outside normal hours when required, including evening and weekend meetings or events.
Values and EEO
Leeds City Council values shape how we work: working as a team for Leeds, being open, honest and trusted, working with communities, treating people fairly, and spending money wisely. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures, including women, carers, veterans, LGBT+, ethnically diverse, disabled and care‑experienced people.
This role is based in the UK. Candidates must evidence the right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or with a relevant work visa. If you do not have the right to work in the UK, you must consider your eligibility for sponsorship before applying.
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