Responsibilities
- Lead and direct a team in developing and delivering person-centered service.
- Manage resources to successfully deliver service-user and contract outcomes.
- Develop staff skills and knowledge in delivering high-quality services designed and delivered to meet the needs of individuals.
- Apply the tools of person-centered planning, review, and team development.
- Embed a quality assurance framework at a service level.
Living our Values
- Ensure that staff develop positive relationships with service users and actively support individual outcomes.
- Work with the team to deliver what is important to the people they support and what they want for their future.
- Keep the people supported and those important to them central in the planning and review of their service.
- Demonstrate the principles of person-centered practices.
- Act as a positive role model and coach to the team.
Principal Accountabilities
- Follow the principles of person-centered approaches in all areas of operation.
- Take responsibility for assessment, planning, monitoring and reviewing of individual support.
- Ensure appropriate information is captured, reported and analysed.
- Lead and manage staff to ensure the highest levels of performance and standards are achieved and maintained at all times.
- Utilise staff skills, gifts, qualities and strengths for best outcomes.
- Manage the recruitment of staff.
- Coordinate and deploy staff resources efficiently and effectively.
- Develop and maintain a customer-focussed ethos and ensure excellent working relationships with other professionals.
- Provide staff with appropriate support through on-the-job coaching, regular supervision and appraisal.
- Identify and meet staff training and development needs.
- Organise and facilitate positive and productive team meetings.
- Promote and nurture good practice.
- Ensure practice is in line with company policy, procedure and legislation.
- Ensure the service delivery meets the required quality standards.
- Promote community connections.
- Manage internal and external reportable events appropriately and resolve them.
- Evidently demonstrate quality service delivery.
- Assist the Area Manager with effective resource management.
Essential Criteria
Experience
- Significant experience of person-centered planning and review.
- Significant experience supporting people with learning disabilities and mental health needs.
- Significant experience of people management.
- Experience of leading and managing a staff team.
- Experience of undertaking staff supervision and appraisal.
- Experience of partnership working.
- Experience of managing resources within an agreed budget.
- Experience using IT systems in the management of service and people.
Skills & Knowledge
- Knowledge of equality and anti-discriminatory practices.
- Excellent time management with the ability to plan and prioritise a complex workload.
- Ability to inspire and drive person-centered principles and practices.
- Ability to assess, plan and monitor care and support to achieve individual outcomes.
- Ability to engage with service users, families and carers to develop positive and trusting relationships.
- Excellent communication skills, both written and verbal.
- Significant knowledge and understanding of the needs of people with mental health or learning disabilities and familiarity with current views and best practice.
- Leadership and team management capability.
- Ability to use person-centered tools to develop individuals and teams.
- Apply policy and procedure to achieve quality outcomes for people.
- Demonstrate initiative, self-motivation and resourcefulness.
- Effective resource management.
- Use of ICT for information, performance reporting and communication.
Qualifications & Training
- NVQ3 qualification in management or care (or equivalent) or willingness and ability to complete such a qualification within a set time period.
- Training in person-centered practices (planning, review, team development).
Other
- Willingness to work flexible hours according to the needs of the business and ability to work on call.
- Willingness to work 7 days a week, including unsocial hours and weekends.
Benefits
- 35-hour working week with the option to work a 9-day fortnight or 4.5-day working week.
- 33 days annual leave per year, plus the option to buy or sell annual leave.
- Team leaders are supernumerary with no requirement to work on shift.
- Matched pension contributions up to 6%.
- Health cash plans.
- Expression of wish, our death in service benefit.
- 24/7 virtual GP consultations for you and your family.
- 24/7 mental health consultations.
- Amazing People Rewards – employee discounts.
- Blue Light Card eligibility.
- Comprehensive induction programme with ongoing support and professional development.
- Support and funding to complete a Level 3 qualification if you haven’t already.
- Empower Development Programme for leaders within AFG.
Role Details
This role is Band I as per our structure.
About the Company
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.
We’ve been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.
Our vision is to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create personalized, outcome-focused plans to achieve their aspirations.
As a values-based employer, the people that work for us genuinely care about the people they support. We are seeking like-minded people to join our team. If you are passionate about working in Health and Social Care and have a true desire to make a positive difference, we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life-changing support that we do without people like you!
In return for your contribution we support you throughout your career and provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
#J-18808-Ljbffr…