Customer Relations and Business Support Assistant

Job Overview

County Supplies is the County Council’s category lead for common use goods, acting as a procurement specialist and buying agent for corporate departments, Hampshire schools, and other local authorities. This role is based in Winchester and you will work from a mix of office and home, with a higher proportion of your working week in the office and one or two days from home.

Responsibilities

• Sales Outreach: proactively make outbound calls to existing and potential customers to promote our product range, highlight current offers, and identify opportunities to upsell and cross‑sell.
• Customer Relations: handle inbound inquiries and complaints professionally via phone and email, ensuring customer satisfaction and retention.
• Business Support: assist with administrative tasks, including data entry, processing customer orders, report generation, creating and managing customer accounts and invoices, including debt recovery.
• Support general admin functions for our web shop, County Supplies Online, including stock data, customer and content management.
• Problem Solving: resolve customer issues efficiently, including stock checks and arranging returns and credits.
• Communication: maintain clear and professional communication with customers and our Logistics and Buying teams, working collaboratively with other Hampshire County Council departments.
• Continuous Improvement: contribute to the development and implementation of new policies and procedures and suggest improvements to enhance the customer experience.

Qualifications & Experience

• Experience in sales or telesales is highly desirable.
• Strong data entry skills and proficiency in Microsoft O365 apps (Word, Excel, Outlook, SharePoint, Access).
• Excellent literacy and numeracy.
• Ability to work under pressure and meet deadlines.
• A team‑oriented mindset and a proactive approach to problem‑solving.
• Experience with SAP and web shop admin functions is a plus.
• Knowledge of distribution or warehousing environments is beneficial.

EEO Statement

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Benefits

Hampshire County Council offers a modern, forward‑looking working environment, a great work‑life balance, investment in development programmes and training, and a competitive salary and benefits package.

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