Switchboard Telephonist
Closing date: 06 May 2026
We are currently looking for enthusiastic individuals to join the Trust’s Grimsby Switchboard team. The post holders will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient‑focused telephonists within the Trust, ensuring that the service supplied by the switchboard is provided to an acceptable standard. The role involves answering enquiries from the general public and staff, handling emergency calls and alarm systems, and maintaining an excellent level of communication and interpersonal skills while working under pressure.
Job responsibilities
- Answer telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00–14:00, 09:00–17:00, 14:00–22:00 and 22:00–06:00 every day of the year.
- Work closely with other telephonists and switchboard team leaders to ensure high standards of service.
- Assist the organisation with handling emergency calls and alarm systems after completing tailored training.
- Provide a supportive and patient‑focused atmosphere while working in a high‑pressure environment.
Person Specification
Education and Qualifications
- 3 GCSE grades A to C or equivalent to include Maths and English
- ECDL or equivalent working knowledge of Microsoft Packages
- A levels
- Evidence of continuing professional development
Occupational Experience
- Significant experience within a busy switchboard environment
- Evidence of good performance in current role
- Proven ability to work on own initiative
- Evidence of working in a high‑pressure environment
- Previous NHS experience
- Local knowledge of the Trust and area
- Working within a changing environment
Personal Qualities
- Strong attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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