Customer Contracts Transfer Manager (Divestitures & Mergers)

Customer Contracts, Transfer Manager

The Customer Contracts, Transfer Manager is responsible for leading the operational execution of customer contract transfers during major business transformations, including mergers, divestitures, and reorganizations.

This position is approximately 9 months in length with the option to extend further, as required.

Key Responsibilities & Deliverables

• Contract Transfer Execution: Lead the day‑to‑day management of customer contract transfers, ensuring accuracy, compliance, and timely execution across multiple business units.
• Team Collaboration & Coverage: Work closely within a cross‑functional team to ensure consistent coverage and support across a wide range of customer contract types, variances, and complexities.
• High‑Volume Project Management: Operate effectively in a high‑volume, fast‑paced environment, managing multiple concurrent contract migrations with tight deadlines.
• Team Leadership: Manage and develop a team of specialists responsible for contract review, customer outreach, and documentation.
• Stakeholder Collaboration: Partner with Legal, Sales, Finance, Operations, and external parties (e.g., acquiring entities) to coordinate contract transfer activities.
• Customer Engagement: Serve as a point of escalation for customer inquiries related to contract transfers, ensuring a smooth and transparent experience.
• Data & Dashboard Management: Maintain and manage dashboards and reporting tools to track progress, identify risks, and present updates to the wider divestiture committee and senior leadership.
• Risk & Compliance Oversight: Identify and mitigate legal, financial, and operational risks associated with contract migration.
• Program Planning & Best Practices: Contribute to the planning and design of the contract transfer program by applying best practice methodologies and lessons learned from previous transformation initiatives.
• Process Improvement: Develop and refine tools, templates, and workflows to improve the efficiency and scalability of the contract transfer process.

Experience and Qualifications

• 5+ years of experience in contract management, customer operations, or project management.
• Experience working in organizations undergoing mergers, divestitures, or large‑scale transformations is required.
• Prior people management experience is strongly preferred.
• Experience in the financial services industry is preferred but not essential.
• Bachelor’s degree in Business, Law, or a related field.
• Project management certification (e.g., PMP, Prince2) is an asset.

Skills & Competencies

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in contract lifecycle management tools and project tracking software.
• Analytical mindset with attention to detail.
• Ability to manage competing priorities in a dynamic environment.
• Experience with data visualization and dashboard tools (e.g., Power BI, Tableau) is a plus.

Key Attributes

• Strategic & Adaptive: Able to contribute to program planning and adapt to evolving priorities.
• Customer‑Focused: Committed to maintaining a positive customer experience during transitions.
• Collaborative: Works well across teams and functions to drive outcomes.
• Resilient: Comfortable navigating ambiguity and change.
• Ethical: Maintains confidentiality and demonstrates integrity.

#J-18808-Ljbffr…