Field Service Engineer (HS2)

Field Service Engineer – Brownhills (covering HS2 – Birmingham area)

Job type: Full-time, permanent

Key Responsibilities

• Service, maintain and repair Volvo construction equipment and related machinery
• Diagnose mechanical faults using technical expertise and diagnostic equipment, providing clear advice to customers
• Work in a commercially focused way, identifying and discussing additional revenue opportunities with customers, Customer Support Representatives, and your Line Manager
• Carry out work in line with quotations and time guides, flagging any additional work requirements
• Ensure all software updates are installed as new releases become available
• Complete all tablet inputs, job reports and timesheets in real time with accurate detail
• Order and manage parts efficiently, ensuring returns are clean and completed promptly
• Support business needs through overtime and call‑out participation where required
• Attend product and systems training to maintain and develop technical knowledge

Qualifications

• NVQ Level 3 / City & Guilds in Plant Maintenance, HGV, Agricultural Engineering or similar
• Strong experience working on heavy plant equipment, including diesel engines, hydraulics, transmissions and electrics
• Advanced diagnostic and fault‑finding skills, with a strong understanding of hydraulics, electrics and EATS systems
• Confident communicator when dealing with customers, colleagues and management
• Commercial awareness with a focus on cost control and profitability
• Strong problem‑solving ability with high attention to detail
• IT literate, confident using systems and completing digital job records
• Reliable, conscientious and professional in all aspects of work
• Able to interpret technical manuals and documentation

Desirable skills

• Welding and fabrication experience

What’s in it for you?

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing and financial security.

Taking Care of You

• Health Cash Plan (including prescriptions, dental, optical, physio and more)
• Free physio access (remote support)
• 24/7 private GP service
• Additional health and wellbeing support

Life Outside of Work

• Enhanced sick pay
• Enhanced family leave (maternity, paternity, adoption)
• IVF support
• Retirement support including phased retirement options

Financial Extras

• Company pension with up to 5% matched contribution
• Car leasing schemes (Tusker / Octopus)
• Cycle to work scheme
• Retail discounts platform

Feeling Part of the Team

• Refer-a-friend bonus
• Long service awards from 3 years
• Paid volunteering day
• Christmas shutdown (included in holiday allowance)
• Employee council, social committee and recognition through our Caring, Daring, Sharing awards

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