Senior National Account Manager – Opella
Reading, United Kingdom – Hybrid
Company: Opella Consumer Healthcare UK
You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self‑care works for millions of people and need leaders and experts ready to shape what’s next. As a Senior National Account Manager you’ll bring your skill, curiosity and drive to make health simpler, smarter and more human.
As Senior National Account Manager you will lead a strategically important customer portfolio, driving profitable growth and building strong customer partnerships across the Grocery and Value channels. You will be responsible for developing and executing customer strategies, delivering Joint Business Plans, owning commercial performance, and leading a high‑performing team. Working closely with cross‑functional stakeholders across Finance, Supply Chain, Trade Revenue Management, Marketing, Shopper and Brand teams, you will play a critical role in accelerating Opella’s growth and strengthening our position within the UK retail market.
This is an exciting opportunity for a commercially astute leader who thrives on building customer relationships, delivering transformational results, and shaping the future of Consumer Healthcare.
Key Responsibilities
- Lead and develop a high‑performing team through coaching, development, clear governance, and a culture of collaboration and accountability.
- Build strategic customer partnerships by strengthening relationships with senior customer stakeholders, creating long‑term partnerships that drive mutual growth and value.
- Deliver winning Joint Business Plans by creating and executing customer strategies and annual plans aligned to Opella’s brand, category and commercial objectives.
- Own commercial and financial performance by managing hub P&L performance, delivering revenue, profitability, gross margin and trade investment targets.
- Drive customer and channel growth strategies by leveraging customer insights, market trends and competitor intelligence to identify opportunities and optimise channel performance.
- Ensure operational excellence and forecast accuracy through forecasting, performance reviews, stock management activities and commercial planning processes to support sustainable growth.
- Champion innovation and transformation by supporting strategic transformation initiatives, sustainability objectives, and new customer‑focused solutions that improve consumer access to health and wellbeing.
Key Requirements
- Strong FMCG or Consumer Healthcare experience – minimum 7 years of commercial experience within FMCG, Consumer Healthcare or a related sector.
- National account management expertise – demonstrated success managing major retail customers within Grocery, Value or wider Modern Trade environments.
- Commercial and financial acumen – strong understanding of P&L management, revenue growth, forecasting, trade investment and profitability drivers.
- Strategic and operational leadership – ability to shape long‑term customer strategies while ensuring excellent execution of day‑to‑day business priorities.
- Influencing and negotiation skills – exceptional communication, presentation, selling and negotiation capabilities at all levels of an organisation.
- Relationship‑building excellence – proven ability to build trusted partnerships with customers and collaborate effectively across cross‑functional teams.
- Experience leading, coaching and developing teams while working successfully within a matrix environment to drive results through others.
For those ready to challenge, inspire and deliver impact that matters, Opella invites you to apply.
Diversity, Equity & Inclusion
At Opella, we know that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to succeed. We welcome applications from all qualified candidates and are dedicated to providing an accessible and equitable recruitment experience.
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