The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. You will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients, bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks such as Well-Architected and Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations. This is a customer‑facing role that requires travel to UK client locations (3‑4 days on site per week).
Eligibility and Requirements
Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels).
UK nationality is required for this role.
Key job responsibilities
- Lead and manage complex cloud migration and transformation projects/programmes from inception to completion.
- Ensure successful delivery of project/programme outcomes within agreed time frames, budget and quality parameters.
- Develop and execute project/programme level planning with the agility to adjust strategies as necessary to meet evolving business objectives.
- Build and maintain strong stakeholder relationships across customers, partners and internal teams at all levels.
- Drive key decisions and resolve project/programme level risks and issues.
- Establish robust governance model, project/programme structure and communication plan.
- Lead multidisciplinary teams of technical specialists.
- Ensure compliance with security, regulatory and governance requirements.
- Bridge business requirements with technical solutions, facilitate engineering discussions and ensure alignment with customer business outcomes.
- Distill customer needs into clear technical requirements and map them to business outcomes.
Basic Qualifications
- Experience in leading and delivering enterprise‑level IT engagements.
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer‑facing technology.
- Experience in leading multiple Agile teams (e.g., Scrum Masters, Product Owners) concurrently or at scale.
Preferred Qualifications
- Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
- AWS certification.
- Experience delivering customer engagements in a professional services role.
- Experience with Agile and project management toolsets such as Jira, Rally, VersionOne or Taiga.
- Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent.
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