The team you’ll be working with:
We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre‑sales, solution design, transition and delivery governance.
This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector.
Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).
What you’ll be doing:
Pre‑Sales & Business Development
Act as the AMS subject matter expert for public sector opportunities
Support qualification of AMS opportunities in collaboration with sales and account teams
Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
Design AMS solutions covering:
Service scope and support models (L2/L3)
Operating models (onshore/offshore/nearshore)
Tooling, automation and service management
Security, compliance and public sector standards
Develop cost models, estimates and pricing aligned to commercial and margin targets
Present solutions to clients, lead solution walkthroughs and support commercial negotiations
Transition & Operating Model Setup
Work closely with delivery teams to:
Mobilise and transition new AMS engagements
Define service governance, SLAs, KPIs and reporting
Establish service management processes (ITIL-aligned)
Ensure operating models meet public sector requirements, including data protection, security and compliance
Delivery Assurance & Governance
Provide ongoing delivery assurance across AMS engagements
Chair or support service governance forums with clients
Act as an escalation point for service, commercial or delivery risks
Ensure contractual commitments, SLAs and outcomes are consistently met
Resource & Capability Management
Support resource planning and mobilisation for AMS engagements
Work with delivery leadership to identify skills gaps and capability needs
Contribute to the development of reusable AMS assets, accelerators and best practices
What experience you’ll bring:
Significant experience in Application Management Services / Managed Services roles
Extensive experience working with UK public sector clients (central government, local government, health or arms‑length bodies)
Holding or Eligible for UK Security Clearance (SC)
Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
Proven experience in:
AMS solutioning and estimation
Pre‑sales support and bid leadership
Service transition and mobilisation
Delivery governance and assurance
Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
Ability to adapt communication style to suit technical, operational and executive audiences
Solid knowledge of ITIL-based service management principles
Excellent written and verbal communication skills, including senior client presentations
Strong commercial awareness and negotiation skills
Desirable:
Experience operating within UK public sector frameworks (e.g. G‑Cloud, DOS, Technology Services frameworks)
Familiarity with application landscapes including:
ERP (e.g. SAP, Oracle)
Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
Integration and middleware platforms
Experience with service management tools (e.g. ServiceNow)
Experience working in a matrixed or global delivery model
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which affect their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.
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