Field Service Engineer – North West

Job Title: Field Service Engineer – North West

Job Purpose: To maximize the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting, and fault resolution.

Key Responsibilities

• Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements.
• Respond promptly to out-of-hours callouts, troubleshooting faults effectively and restoring equipment operation.
• Collect, label, and dispatch oil samples to the laboratory in accordance with agreed procedures.
• Select and order the correct parts, returning any unused items to minimize waste.
• Maintain van stock accurately, using parts responsibly, and reporting any shortages to the Area Manager.
• Build and maintain positive relationships with customers by providing professional, responsive support.
• Maintain clear communication with the Area Manager, customers, and subcontractors to ensure smooth site operations.
• Document all site visits and complete detailed service reports in line with agreed quality standards and deadlines.
• Keep company-provided tools and equipment in excellent condition, ensuring they are clean, well-maintained, and calibrated as required.
• Maintain high standards of site cleanliness and presentation.
• Support the Area Manager by supervising, training, and mentoring apprentices and new team members.
• Adhere to all health, safety, and environmental standards and regulations at all times.

What We’re Looking For

Technical Skills and Knowledge

• Strong engineering expertise with a solid understanding of gas engines and related systems.
• Electrical and mechanical engineering knowledge.
• Gas Safe registered.
• Proficient IT skills to document work and support reporting requirements.
• Coaching and mentoring abilities.

Personal Attributes

• Trustworthy, professional, and reliable.
• Flexible and adaptable to changing demands.
• Customer-focused with strong relationship-building skills.
• Organized and able to manage workload effectively.
• Proactive, taking initiative to ensure tasks are completed efficiently.
• Resilient under pressure and committed to quality and improvement.

Qualifications and Experience

• Minimum of 5 years’ service engineering experience.
• NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering.
• Apprentice-trained engineer.
• Gas Safe registration.
• Full driving licence.
• Willingness to travel extensively, work unsociable hours, and stay away from home when required.
• Desirable: Experience with gas engines.

What do you get in return?

• Competitive hourly rate with overtime paid at 1.5x basic rate.
• Up to 30 min each way, each day travel paid at single time.
• On call rota participation with call-out fee.
• 25 days holiday plus 8 Bank Holidays.
• Opportunity to buy or sell up to 5 days additional holidays per year.
• Company pension contribution of 7%.
• Company Van provided.
• Comprehensive training program on Jenbacher engines and systems, delivered in Liverpool by our dedicated Training team.

Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promoting equal opportunities in every aspect of our process.

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