Export Assistant Manager

Seafast Logistics is seeking a Export Assistant Manager to join their team in Felixstowe. To be responsible of the day-to-day management of the Export & Cross Trade Operations Team as well as the management of the finances of the department.

Key Duties

• Lead the day-to-day management of the Export & Cross Trade Operations team, ensuring high levels of performance, productivity and customer service.
• Oversee the end-to-end export and cross trade process, ensuring shipments are completed accurately, efficiently and in compliance with international regulations.
• Manage team workloads, resource planning, holiday cover and operational priorities to meet business and customer requirements.
• Act as the main escalation point for operational and customer issues, driving timely and effective resolutions.
• Monitor departmental KPIs, customer performance and operational metrics, implementing continuous improvement initiatives where required.
• Build and maintain strong relationships with customers, overseas agents, shipping lines and internal stakeholders.
• Ensure all export documentation, customs requirements and compliance obligations are completed accurately and in line with legislation, including Incoterms, IMDG, ADR and AEO standards.
• Lead, coach and develop team members through training, performance management, objective setting and regular reviews.
• Support financial performance by monitoring invoicing, aged debt, costs, P&L performance and operational efficiencies.
• Participate in customer review meetings, tenders, audits and business improvement projects.
• Ensure accurate data management and timely updates across operational systems.
• Promote a positive, safe and compliant working environment, ensuring adherence to Health & Safety, Quality, Environmental and Security standards.
• Provide operational leadership and cover for the Export & Cross Trade Operations Manager during periods of absence.

Skills & Experience

• 5 years minimum experience
• Experience in Sea Freight Transport Knowledge
• Previous management of people / leading a team
• Ability to complete Export Entries
• Proficient Excel Skills
• Cargowise Knowledge (not essential)
• Good Organisation Skills
• Hazardous Understanding

Joining our team means you’ll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks.

Benefits

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We’ve got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest‑Free Company Loan: We’re here to support you.
• Free On‑Site Parking: Convenient and hassle‑free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well‑being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We’ve got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport.
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: We believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn. We offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.

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