Assistant Manager

Job Overview

Customers have rightly become accustomed to receiving exemplary service be they purchasing diamond & gemstone jewellery alongside popular jewellery & watch brands. This retail management posting has the potential to deliver much promise & challenge within a store whose reputation is already second to none.

Responsibilities

• Support the Store Manager in ensuring all pre-set operational procedures are seamlessly implemented store wide.
• Continuously improve and forward‑plan, despite the business already being a favoured shopping destination.
• Contribute to the strategy of how to accomplish all agreed trading goals – implement needed in‑store reactivity to maximise achievement of all agreed store KPIs (sales or customer service related).
• Coach, train and manage the sales floor team to achieve best outcomes.
• Enforce in‑store standards for colleagues and merchandise, ensuring promotion of products matches supplier or group expectations.
• Analyse all trading indices to identify opportunities and areas of future store focus that can produce trading dividends.
• Ensure after‑sales is a continuous focus, guiding the team to adopt these standards as default.

Requirements

• Demonstrated broad experience of retail supervisory responsibility.
• Experience in luxury goods retailing – jewellery & watches is advantageous but not essential.
• Competence in using Microsoft Office, the Bransom software suite and till systems.
• Creative thinker able to propose solutions and ideas that propel business growth.
• Ambitious, adheres to best corporate practice and exhibits a positive, inspiring persona.

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