Client Excellence Concierge

Client Excellence Concierge / Rreceptionist – Law Firm | Godstone, Surrey

Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based

Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office law firm in the South East.

The role

You’ll be the face of the firm – the first person clients and visitors meet, and the one who makes sure everything behind the front desk runs smoothly. This is more than reception: it’s a client experience role in a professional, regulated environment where first impressions matter.

Based at the firm’s Godstone (Surrey) head office, with regular travel to their Ebbsfleet office and occasional cover across South East Kent and South East London.

What you’ll be doing

• Welcoming clients and visitors — refreshments, notifying the right people, a seamless experience from the moment they arrive
• Managing incoming calls, emails, mail and deliveries, and directing enquiries efficiently
• Keeping meeting rooms, reception and shared spaces booked, presentable and ready
• Handling mail and legal documents in line with GDPR and legal-sector regulations (SRA/CLC)
• Supporting the wider team with admin — filing, printing, scanning, event coordination
• Spotting ways to improve processes and make the office run better

What you’ll need

• Excellent communication skills and a warm, professional manner
• Strong organisation — comfortable in a fast-paced, changing environment
• Discretion and confidentiality (you’ll handle sensitive legal documents)
• Sharp attention to detail, excellent grammar and proofreading
• A valid UK driving licence — ad hoc travel between offices is part of the role

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