Fraud Officer – London

Overview

Within the Counter Fraud, Compliance and Debt Directorate (CFCD) we work to reduce fraud, error and debt across the benefits system. As a Fraud Officer you will be at the forefront of tackling fraud, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry and taking corrective action on benefit awards where necessary.

Key Responsibilities

• Conduct robust interviews with individuals by phone or in person, gather, review and scrutinise detailed evidence.
• Taking corrective action when errors are found and ensuring compliance with DWP policies, CFCD operational procedures and quality standards.
• Collaborate with teams and external partners to promote fraud awareness within DWP and engage effectively with business partners.
• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and over‑payment calculations.
• Handle sensitive information, maintain accurate records, redact sensitive material and liaise with other departments.
• Prioritise workload and navigate shifting priorities efficiently in a fast‑paced environment.
• Occasional travel and overnight stays may be required.

Key Qualifications & Requirements

• Adherence to professional standards – membership of the Government Counter Fraud Profession (GCFP) at Practitioner level is required and must be maintained.
• A level 3 qualification (or equivalent) or willingness to undertake a work‑based qualification.
• Strong communication, organisational and decision‑making skills, ability to work independently and within a team.
• Experience handling sensitive situations and interacting with challenging or vulnerable individuals.
• Willingness to travel on business as required.

Benefits & Working Hours

• Salary from £37,016 a year.
• 10,723 contributed towards Civil Service Defined Benefit Pension scheme.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time; plus 9 days public and privilege leave.
• Support for financial wellbeing: interest‑free season ticket loans, cycle‑to‑work scheme and employee discount scheme.
• Health and wellbeing support: Employee Assistance Programme and access to HASSRA benefits.
• Family friendly policies – enhanced maternity and shared parental leave pay after 1 year of continuous service.
• Work‑life balance options: job sharing, term‑time working, flexi‑time and compressed hours.
• Full‑time working week of 37 hours, with possible work at any time between 7:45am and 8:00pm Monday‑Friday and 8:45am to 5:00pm Saturday.
• Potential for part‑time, part‑year, term‑time compressed hours and job‑sharing where business needs allow.

Equal Opportunities & Diversity Statement

The Civil Service embraces diversity and promotes equal opportunities. We provide interview support, disability confidant schemes and inclusive working environments for all candidates, including those with disabilities and recent prison leavers.

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