Block and Estate Manager

Role Overview

W Property Solutions is seeking a highly organised and proactive Block Manager to manage a portfolio of residential developments across London and within the M25.

The role requires full ownership of day-to-day management, ensuring developments are well maintained, fully compliant with statutory requirements, and that clients receive a consistently high standard of service.

This is a hands‑on position suited to someone who is detail‑oriented, accountable, and confident working in a fast‑paced environment.

Key Responsibilities

• Portfolio Management
• Manage a portfolio of residential blocks and estates
• Act as the primary point of contact for clients, leaseholders, and RMC directors
• Carry out regular site inspections with clear reporting and action tracking
• Ensure all properties are maintained to a high standard

Client & Leaseholder Communication

• Manage all correspondence in a timely and professional manner
• Attend AGMs and client meetings where required
• Issue formal communications including notices, updates, and consultations
• Handle complaints and queries effectively, maintaining strong relationships

Compliance & Risk Management

• Ensure full compliance across developments, including fire risk assessments, health & safety requirements, asbestos reports, lift and plant servicing
• Track and implement all recommended actions
• Oversee insurance requirements and claims where necessary

Contractor & Maintenance Management

• Appoint and manage contractors and service providers
• Obtain and assess quotations to ensure best value
• Oversee works on site to ensure quality and completion
• Approve contractor invoices in line with completed works

Service Charge & Financial Oversight

• Assist with the preparation of annual service charge budgets
• Monitor expenditure against budget and report variances
• Review and approve invoices
• Work closely with the accounts team to ensure accurate reporting

Major Works & Projects

• Support Section 20 consultations
• Coordinate planned maintenance and capital works
• Liaise with consultants, surveyors, and contractors
• Ensure projects are delivered on time and within budget

Key Skills & Experience

• Minimum 2–3 years’ experience in block/property management
• Strong understanding of leasehold management and compliance
• Experience managing service charges and contractors
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Able to manage multiple priorities effectively

Personal Attributes

• Professional and client-focused
• Strong sense of ownership and accountability
• Calm under pressure with the ability to prioritise
• Solutions-driven and commercially aware

What We Offer

• Competitive salary (dependent on experience)
• Career progression within a growing business
• Exposure to a varied portfolio of developments
• Direct access to directors and decision‑making

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