Benefits: Flexible working arrangements, employer pension contributions of circa 29%, generous annual/parental and special leave policies, plus extensive personal wellbeing benefits. Please see full reward package at end of job description for more information.
Duration: Permanent
Working Pattern: As an employer that supports flexible working, we will consider part‑time or compressed working requests, though these will be reviewed on a case‑by‑case basis and dependent on the role requirements.
Location: We offer a hybrid working model that provides flexibility to our colleagues in terms of how they work, as long as it meets the needs of both the individual and the organisation. Whilst some opt to do the majority of their work from home, others opt to blend home and office working to suit their specific needs. Your contractual base will be either Meadowbank House, Edinburgh EH8 7AU or St Vincent Plaza, Glasgow G2 5LD. You may be required to visit one of these locations when it is deemed necessary, however this is role dependant.
Department: Commercial Operations
Directorate: RoS Commercial – Customer & Business Development
Role Reports to: Director for Customer and Business Development
Closing date: 19th of July 2026 at 23:59
Number of Vacancies: 1
Registers of Scotland (RoS) manages 23 land, property and other legal registers which are a critical asset for the Scottish economy. We aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. We are committed to providing the best service to our customers through the creation of award‑winning digital services, supported by the latest in cloud and AI technology.
When working at RoS we support our colleagues by offering a range of modern work policies and workspaces, as well as encouraging an inclusive, diverse, and equitable work environment. We are proud to promote our We Invest in People Gold Award, Investors in Young People Silver Award and We Invest in Wellbeing Gold Award, alongside our zero gender pay gap and the fact we are a disability confident employer.
About this role: The Head of Commercial Operations is accountable for end‑to‑end operational leadership of RoS Commercial’s commercial delivery, ensuring Property and Land Information Service (PaLIS), Plans Reports and Operational Excellence operate as a coherent system that delivers sustainable income, strong customer outcomes and value for Scotland.
The role turns commercial ambition into scalable, resilient, well‑governed operations, providing senior grip across RoS Commercial and enabling the Director to focus on growth, partnerships and strategic positioning.
Typical day
On a typical day you will…
Strategic & Operational Leadership
- Own the operational delivery of the RoS Commercial Strategy, translating it into a Commercial Operations Service Plan with clear priorities, milestones, resourcing and success measures.
- Maintain and evolve the Commercial operating model (service standards, governance, performance and prioritisation) to ensure consistent, resilient delivery.
- Lead delivery with a strong continuous improvement focus, protecting customer outcomes while scaling new services and managing cost.
Leadership & Culture
- Lead and develop the senior leadership team across the Property & Land Information Service, Reports, Operational Excellence and Sales, with clear accountabilities and priorities.
- Build a high‑performing, inclusive culture focused on customer outcomes, learning and continuous improvement, supported by effective coaching and performance management.
- Use evidence and insight to make sound decisions in complex, ambiguous environments, balancing pace, quality, governance and colleague wellbeing.
Commercial Performance & Financial Management
- Own performance against income, cost recovery, unit cost, productivity and service KPIs, taking timely action to protect customer outcomes and commercial performance.
- Act as budget holder for Commercial Operations, accountable for forecasting, in‑year financial management, financial controls and benefits realisation, ensuring services are resourced sustainably and delivered within agreed budgets.
- Exercise delegated financial authority, approving spend and commitments in line with scheme of delegation and procurement requirements, ensuring robust audit trail and value‑for‑money decisions.
- Use insight to prioritise investment, optimise capacity and make clear commercial trade‑offs to improve value for money and delivery of the Service Plan.
- Put in place governance, assurance and risk management across Commercial operations, meeting RoS standards and public sector accountability.
- Anticipate and manage operational and commercial risks, escalating where needed.
- Act as Senior Responsible Owner for significant change initiatives.
- Work across organisational boundaries, influencing governance forums and partners to embed a customer lens and value‑for‑money discipline in commercial decisions.
- Build strong partnerships with Digital, Finance, People & Change, Policy and Corporate Services to enable effective delivery.
- Act as a senior ambassador for RoS Commercial with customers, partners and stakeholders, building credibility, trust and reputation.
- Use networks with Business Development to identify and progress growth opportunities.
- Contribute to the wider RoS senior management team, modelling collective leadership and shared accountability across directorates.
This job is for you if you want…
- Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
- Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
- Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 42 days annual holiday.
- Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
- Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
- Positive work culture: RoS is an agile, digital organisation using leading‑edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.
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