Financial Services Social Media Lead (Senior Associate)

Job Overview

Capital One UK is seeking a Social Media Lead (Senior Associate) to develop and execute the UK social media strategy and help grow the Capital One brand.

Key Responsibilities

• Own the overall strategy for Capital One’s social media presence in the UK.
• Define the role and content plan for each channel and maintain brand voice.
• Collaborate with PR, paid media and performance marketing teams on integrated multi‑channel campaigns.
• Champion the content creator strategy, selecting partners and ensuring compliant, on‑message content.
• Work with international partner teams to meet brand governance standards.
• Brief internal and external creative teams and oversee production of campaign materials.
• Report on KPIs, including campaign measurement and brand metrics, on a regular cadence.
• Build connections between Brand and wider teams to generate a consistent content rhythm.
• Lead end‑to‑end projects, both long‑term and short‑term, and pursue new opportunities for impact.

Qualifications & Experience

• Demonstrated experience developing and implementing organic social media strategy, preferably in‑house in a financial services or regulated sector.
• Strong creative and analytical skills, with ability to craft evidence‑based campaigns and analyse performance data.
• Excellent written and verbal communication, and ability to present social media value to stakeholders.
• Relationship‑building skills and experience working with external agencies.
• Knowledge of emerging social media trends and marketplace dynamics.
• Strong organisational skills, managing multiple projects in a fast‑paced environment.
• Resilience and solution‑focused mindset to overcome setbacks.
• Tenacity to grow and take on greater responsibilities.
• Experience in regulated or financial services sector is preferred; CIPR/CIM qualification is an advantage.

Location & Working Pattern

Permanent position based in London or Nottingham. Hybrid: three days in‑office (Tuesday‑Thursday) and two days remote.

Benefits

• Competitive pension and performance‑based bonus schemes.
• Annual leave of 25 days, increasing with tenure; option to purchase additional days.
• Private medical insurance.
• Enhanced parental leave and family support.
• Learning and development funding up to £5,000.

EEO Statement

Capital One is an equal opportunity employer. All employment decisions are made without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, disability or any other protected characteristic. We encourage applicants of all backgrounds to apply.

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