Closing Date: Sunday 5th July 2026
Location(s): Birmingham, Bristol, London and Manchester
Flexible WorkingThe BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
About the role
This role sits within BT Wholesale’s Digital Experience team, focused on building a new strategic customer portal for wholesale clients.
You will act as a Product Owner for a key area of the portal, shaping and delivering end-to-end digital journeys that allow wholesale customers to order and manage BT’s strategic products.
This is a greenfield opportunity, joining at design phase and taking ownership through build, launch and continuous improvement. The role will play a critical part in delivering BT’s strategy to modernise customer experience and enable digital-first B2B interactions.
What you’ll be doing
Own a defined area of the wholesale digital portal, setting clear product vision and priorities
Gather and translate customer and business requirements into deliverable product features
Lead an Agile squad, prioritising backlog and coordinating delivery across design, engineering and analysis teams
Define and deliver end-to-end digital journeys for wholesale customers, from access through to transaction completion
Collaborate with UX designers, developers and stakeholders to create simple, effective customer experiences
Influence and align stakeholders across a complex, matrix organisation
Challenge teams to improve speed, quality and innovation in delivery
Embed a “digital-first” and increasingly AI-enabled approach to product development
Ensure solutions are scalable, efficient and aligned to broader product and platform strategy
Essential Skills / Experience
Proven experience as a Product Owner within an Agile delivery environment, with ownership of backlog and prioritisation
Experience delivering end-to-end digital customer journeys, ideally within transactional platforms
Strong stakeholder management with the ability to influence across complex, matrix organisations
Desirable Skills / Experience
Experience working on B2B digital products or platforms
Background in large enterprise environments with multiple governance layers
Experience within telecommunications or a related industry
Understanding of wholesale or reseller business models
Familiarity with modern web technologies (e.g. front-end frameworks such as React)
Curiosity or exposure to AI-driven product development approaches
Our Package
10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
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