Customer & Sales Support Executive TCB

About the Role

As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

Key Accountabilities

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
• Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
• Resolves queries in the best interest of both the customer and the company
• To carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behavior
• To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
• Develop good working relationships with all other areas of the business

About you

• Experience in previous customer-facing roles
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Customer focused and a keen interest in problem‑solving
• PC Literate
• Sales and/or Contact Centre experience preferred but not essential

Please let us know if you require accommodations during the interview process.

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