Boutique Manager

The House of Creed is an authentic luxury perfume house dedicated to creating highly original artisan fragrances made from the finest perfume ingredients in the world.

About the role

We are looking for a Boutique Manager to join our new boutique in Canary Wharf, opening in September 2026. The role focuses on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. The position is full‑time, 5 days per week, 37.5 hours per week.

Key Responsibilities

• Uphold the brand’s prestige and deliver an unparalleled customer experience.
• Share knowledge and passion about Creed fragrances with customers and team.
• Drive sales achievements and maintain optimal stock levels.
• Deliver exceptional customer service, create memorable experiences and foster brand loyalty.
• Ensure impeccable visual merchandising standards.
• Lead, motivate and train a team of Luxury Brand Ambassadors.
• Collaborate with internal stakeholders and external agencies for promotional activities.
• Ensure compliance with company policies, legal regulations and streamline administrative processes.
• Stay informed about industry trends and provide strategic insights to enhance business performance.
• Maintain transparent communication with superiors; provide regular reports on sales performance and activities.
• Identify and capitalize on promotional opportunities to maximize brand visibility.

Required Qualifications

• Proven track record in retail sales and management, especially within luxury fragrance or beauty sector.
• Exceptional leadership and effective team‑management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Highly organised, team player with strong communication skills.
• Demonstrated ability to exceed sales targets and drive business growth.
• Strong organisational and administrative skills.
• Familiarity with retail industry regulations and compliance standards.
• Eager to learn, share knowledge and exhibit a proactive, flexible approach.
• Excellent time‑management, organisational and prioritisation skills.

Reporting directly to the Sales & Education Manager.

Location: Canary Wharf boutique.

The House of Creed is an equal‑opportunity employer, encouraging candidates from all backgrounds to apply.

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