Landside Operations Duty Manager

LANDSIDE OPERATIONS DUTY MANAGER

Full time – permanent

4 on 4 off (2 days, 2 nights, 4 days off)

07:00 – 19:00 (day shift) 19:00 – 07:00 (night shift)

42 hours per week

Based at the East Midlands Airport

The role

This is an exciting opportunity for a Landside Operations Duty Manager based at the East Midlands Airport. The successful candidate will be responsible for ensuring all aspects of the car parking operations which can accommodate up to 15,000 car park spaces are carried out safely.

Duties include

• Responsible for the customer end to end journey for meet & greet and self-park products.
• Ensuring regular communications are delivered to all colleagues in a timely and engaging manner ensuring accessibility and consistency.
• Supporting with engagement action plans and working towards achieving the departmental target.
• Managing all operational Health & Safety requirements (including risk assessments) and developing a safety focussed culture within the operational delivery teams.
• Promoting a culture of continuous improvement and encouraging innovation to improve operational efficiency and customer experience, translating colleague feedback and ideas into practical solutions which can be adopted by the operation.

What will make you successful in the role

• Excellent leadership skills through coaching and development.
• Experience in all MS packages.
• Able to analyse and interpret data to make informed decisions.
• Advocate for change and supporting the team through any process improvements.
• Excellent communication skills both verbally and written.
• Ability to partner with others, be flexible and have a can do attitude.
• Valid Full driver’s license with a maximum of 6 points.

Benefits include

• Huge range of company discounts
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service
• Two volunteering days per year
• Staff parking
• Competitive company pension scheme
• Staff uniform

hr.recruitment@magairports.co.uk

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