Accommodation Manager

We are seeking an experienced and motivated Accommodation Manager to oversee the day-to-day operations of a large residential building in Coventry city centre. The property primarily accommodates long-stay students, with a proportion of short-term/short-let stays.

This is a hands‑on role requiring strong organisational, customer service, and operational management skills to ensure a high standard of service delivery and resident satisfaction.

Key Responsibilities

• Manage the overall operation of the accommodation site, ensuring smooth day-to-day running
• Act as the main point of contact for residents, handling enquiries, complaints, and escalations professionally
• Oversee lettings, move-ins, move-outs, and tenancy management processes
• Manage rent collection, arrears, and liaise with relevant teams where necessary
• Ensure compliance with health & safety, fire safety, and statutory regulations
• Coordinate maintenance and repairs with contractors and internal teams
• Conduct regular inspections of the building and communal areas
• Manage and support staff (cleaning, security, and contractors)
• Manage short‑let operations, including bookings, check‑ins, and guest experience
• Maintain accurate records and reporting (occupancy, compliance, incidents, etc.)
• Support marketing and occupancy strategies where required

Working Hours

• Monday to Friday, 40 hours per week
• Occasional on‑call duties
• Some out‑of‑hours and weekend working required during peak periods

Skills & Experience Required

• Proven experience in property management, student accommodation, or residential lettings
• Strong customer service and communication skills
• Ability to handle complaints and resolve issues effectively
• Good organisational skills with the ability to manage multiple tasks
• Experience with rent collection and tenancy administration
• Knowledge of health & safety regulations within residential properties
• Competent in Microsoft Office and property management systems
• Ability to work independently and take initiative

Personal Attributes

• Professional, approachable, and customer‑focused
• Reliable and flexible, especially during peak operational periods
• Ability to work under pressure and meet deadlines
• Team player with leadership capability

What We Offer

• Opportunity to work in a dynamic and growing accommodation environment
• Supportive team and professional development opportunities

If you are passionate about delivering high‑quality accommodation services and thrive in a fast‑paced environment, we would love to hear from you.

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