Job Title
Deputy Manager
Hours per week
Full-time
Salary
£42,000
Location
Leicester
About The Role
We Change Lives (WCL) is seeking a passionate and motivated Deputy Manager to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve. You will work under the direction of the Service Manager to oversee the day-to-day running of a designated branch, champion excellence, drive quality standards, and lead your team to deliver person-centred care that makes a real difference in people’s lives.
Job Summary
Take responsibility under the direction of the Service Manager for all aspects of the day-to-day running of the service to achieve an industry-leading standard, promote an environment that provides residents with specialised personal care, and ensure standards are delivered and maintained through effective management of colleagues and achievement of agreed care, quality, safeguarding, and financial targets.
Key Responsibilities
Leadership
- Provide leadership and effective performance management for all colleagues, promoting an environment that supports dignity and respect.
- Lead colleagues in developing service performance and improving quality standards through dissemination of organisational strategic outcomes.
- Support the Service Manager to collate information for Service Development plans, and deliver objectives agreed with the Quality Lead and Operations Director.
- Support the Service Manager in collation of monthly data and analysis to evaluate and monitor performance against objectives.
- Maintain awareness of changes in the care environment and support the Service Manager to lead colleagues through necessary changes.
People & Colleagues
- Responsible for selection, recruitment, induction, retention and development of all colleagues.
- Ensure appropriate numbers and skill mix to meet service requirements.
- Maintain systems for providing effective supervision for all colleagues.
- Provide supervision and leadership development to assigned members of the team.
- Ensure effective communication and dissemination of information on a frequent and regular basis using various methods.
People We Support
- Promote a caring environment delivered according to guidelines, best practice, legislative and regulatory requirements.
- Establish and maintain effective communication with all stakeholders.
- Ensure high standards of care delivery and that clinical and care needs of the people we support are appropriately met.
- Sought and reflect the views and preferences of the people we support and visitors in service delivery.
- Achieve and maintain a high level of satisfaction with the service among people we support, relatives, colleagues and commissioners.
- Under the Service Manager’s direction, manage complaints and concerns appropriately and effectively per WCL policy.
- Maintain proactive management and monitoring arrangements to ensure ongoing compliance with service contracts.
- Work with all stakeholders to continually improve relationships and service provision.
- Maintain excellent relationships with relatives, residents, purchasers and external agencies.
- Implement Safeguarding Vulnerable Adults policies and procedures.
- Promote best practice in positive behavioural support techniques, and provide crisis support on duty and during allocated on-call periods.
Business & Finance
- Support the Service Manager to achieve effective financial and commercial management of the home per WCL policy.
- Achieve agreed financial targets by maintaining required income and efficient resource management.
- Maintain effective internal audit and review systems.
- Comply with contract agreements and requirements.
- Optimise opportunities to develop the service.
- Achieve monthly occupancy and budgets.
- Understand KPI’s for service performance and support achieving targets.
- Review monthly action plans to ensure SMART objectives are set and delivered in Quality, Care, People and Finance measures.
Safeguarding & Health & Safety
- Complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act; understand and implement policies.
- Report safeguarding concerns to the senior person on duty or on-call Manager/Deputy CEO.
- Duty under Health and Safety at Work Act 1974: take reasonable care; cooperate with employer; ensure compliance with H&S legislation; maintain a safe environment.
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