Job Overview
Finance and Corporate Resources are looking for a highly motivated and dynamic individual to join our IT Service Centre Team as a Service Centre Engineer.
Location: Council Headquarters, Almada Street, Hamilton
Hours: 21 hours per week, fixed term for up to 9 months
Work Pattern: Monday to Wednesday 8:45am to 4:45pm
Salary: £25,336 – £25,895 per year
Responsibilities
- Assist in troubleshooting and resolving hardware and software issues
- Provide technical support to end-users via phone, email, or in-person
- Document and track issues using a ticketing system
- Help with installation, configuration, and maintenance of IT Systems
- Perform routine system checks and maintenance to ensure optimal performance
- Support in monitoring network performance and security
- Participate in on-site shadowing and training to enhance technical skillset
- Assist in preparing and updating IT documentation
- Provide excellent customer service by addressing user inquiries promptly
- Ensure user satisfaction by following up on resolved issues
- Assist in analysing recurring faults and identifying trends to support proactive resolution and service improvement
- Support work scheduling and coordination with internal teams and external partners to ensure timely delivery of installations and minimise disruption
Benefits
- Enrolment in award winning local government pension scheme
- Option to join the Salary Sacrifice Shared Cost AVC scheme to increase pension pot value
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave
- Employee discounts, including cinema discounts
- Cycle to Work Scheme, Physiotherapy, Employee Assistance Programme offering practical and emotional support
Equal Opportunities and Inclusion Statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under‑represented groups within our workforce. We are keen to receive applications from candidates who have a disability, are from a care experienced background, are from a black, Asian or minority ethnic background, from a military service background and are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria outlined in the job profile for this position.
As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. Service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria outlined in the job profile.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
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