United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists delivers innovative solutions to the complex challenges our clients face.
Our company is split into two business areas: Utility Infrastructure and Social Infrastructure.
• Utility Infrastructure – Our team design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
• Social Infrastructure – Our team revitalises homes and communities by carrying out a wide range of work, from retrofit to refurbishment and maintenance.
Job Description
As a Planner, your day‑to‑day tasks include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to deadlines and timescales, liaising with the client and wider team, and ensuring all relevant parties are informed of the latest updates. You will make contact via email and telephone on a daily basis.
To be responsible for all Planning, administrative and customer liaison requirements for the assigned Project, ensuring the system is always up to date and all data inputted is accurate to enable accurate reporting.
- Log all new jobs onto the system.
- Contact residents to arrange Validation Surveys and Post Inspection Surveys.
- Allocate relevant job codes to Site Managers for Validation and Post Inspection surveys.
- Respond to client queries regarding access to properties.
- Generate letters to residents at various points of the job workflow.
- Monitor shared inbox (if applicable) to ensure targeted levels on emails requiring action are met.
- Provide admin support to the Disrepairs Team.
- Raise purchase orders as instructed.
- Attend client meetings as requested.
Qualifications
- Relevant admin qualification or proven experience.
- Experience within a similar role.
- Strong experience of working within a fast moving environment delivering a high quality and robust delivery service.
- Experience of working within a customer facing environment.
- Proficiency in Microsoft Office applications (Outlook, Excel and Word).
- Aware and understanding of equality issues.
Additional Information
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as “United Living”, but when you click “Apply” it will redirect to “United Infrastructure.”
As a business, United Infrastructure prefers to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
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