Job Title
Senior Product Manager (Business Development & Customer Relationships)
Locations
London, New York, Philadelphia, or New Jersey – Hybrid Working Model
Application Deadline
Sunday 12th July 2026
About the Role
We are hiring for a Senior Product Manager with a focus on strategic and customer‑focused business development and customer relationship management. The role bridges the gap between market needs and product strategy for our Pharma Solutions Team. Responsibilities include identifying growth opportunities, translating customer insights into product improvements, fostering long‑term partnerships with key accounts, and focusing on value creation, market development, and strategic relationship management aligned with our product roadmap.
Role Responsibilities
Market & Business Development (Product‑Led)
- Identify new market opportunities and customer segments aligned with the product strategy
- Analyse market trends, customer needs, and competitive landscape
- Develop business cases and growth initiatives in close collaboration with Product Management
- Support go‑to‑market strategies and product launches
- Contribute to pricing, positioning, and value proposition development
- Identify strategic partnerships that enhance product adoption and ecosystem growth
Customer Relationship & Strategic Account Management
- Build and maintain strong, long‑term relationships with key customers and stakeholders
- Act as the interface between customers and the product team
- Deeply understand customer use cases and translate them into product requirements, including AI‑powered solutions
- Conduct regular business and performance reviews with strategic accounts
- Identify expansion opportunities such as new use cases, additional solutions, and upselling aligned with product value
- Monitor customer satisfaction, adoption, and retention metrics
Skills, Experience and Qualifications
- Market‑oriented thinking
- Knowledge of AI impact in Pharma workflows
- Customer‑centric mindset
- Strategic relationship management
- Product understanding & value articulation
- Analytical and structured working style
- Cross‑functional collaboration
- Ownership and accountability
- Bachelor’s or Master’s degree in life sciences, engineering, or a related field
- Significant demonstrable skills in business development, product or strategic account management
- Product Management skills and an understanding of product‑driven organisations
- Strong analytical and market research skills
- Ability to translate customer needs into structured business and product insights in a fast‑moving AI world
- Excellent communication and stakeholder management skills
- Knowledge of the latest AI developments
- Strategic mindset combined with strong execution capabilities
- Fluent in English (additional languages are an advantage)
- Willingness to travel as required for the role (approximately 15% annually)
- Ability to liaise with stakeholders across the globe
Salary and Benefits
US Annualised Base Salary Range: $110,000 – $130,000. This role is eligible for an annual performance‑related bonus plan.
US employees are eligible for benefits including medical, dental, vision, short‑term and long‑term disability, life and AD&D insurance, tuition assistance, employee assistance programme, paid vacation and sick time, flexible spending accounts, and a 401(k) retirement savings plan.
Equality, Diversity and Inclusion
At Springer Nature, our mission is to be part of progress – and that begins with inclusion of people, perspectives and ideas. We believe that diverse perspectives drive progress and are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact EMEACareers@springernature.com so we can make all necessary accommodations.
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