This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Content Operations Analyst based in Canada.
Join a fast-growing SaaS environment where you’ll play a key role in ensuring high-quality digital content experiences for globally recognized brands, particularly within the sports industry. This position combines content operations, quality assurance, and operational support in a dynamic, shift-based environment. You’ll leverage AI-powered tools and internal platforms to manage content workflows, validate outputs, and resolve operational issues with speed and accuracy. Working independently while collaborating with cross-functional teams, you’ll help maintain reliable content delivery and exceptional client experiences. This is an excellent opportunity for detail-oriented professionals who enjoy structured workflows, continuous improvement, and emerging AI technologies.
Accountabilities:
- Manage assigned content operations tasks from intake through completion while ensuring quality, accuracy, and timely delivery.
- Prepare content packages, reports, and client deliverables using internal tools and documented workflows.
- Perform quality assurance checks on generated content, applications, and digital experiences.
- Maintain content records, operational documentation, and recurring workflow tasks.
- Deliver client-ready reports, links, and status updates with accuracy and professionalism.
- Provide first-line support during scheduled shifts by investigating content and operational issues, gathering evidence, and escalating when appropriate.
- Monitor live content during sports events and perform operational checks to ensure reliable delivery.
- Utilize AI-powered tools to streamline content validation, documentation, comparison, and repetitive operational processes while verifying output quality.
- Produce clear handover documentation to ensure seamless collaboration across shifts.
- Contribute to continuous improvement by identifying recurring issues and recommending workflow enhancements.
Requirements:
The ideal candidate is highly organized, detail-oriented, and comfortable working independently in a fast-paced, shift-based environment. You should possess strong analytical skills, excellent judgment, and the ability to balance speed with accuracy while embracing AI-assisted workflows.
- Ability to independently manage operational workflows and prioritize multiple tasks.
- Strong attention to detail with excellent quality assurance and verification skills.
- Experience using AI tools to improve productivity while validating generated outputs.
- Excellent written communication skills with the ability to document work clearly and concisely.
- Strong problem-solving skills and sound decision-making within defined operational processes.
- Ability to recognize issues, gather supporting evidence, and escalating when appropriate.
- Comfortable working rotating shifts, including evenings, weekends, and live event coverage.
- Interest in sports, media, SaaS, publishing, or digital content operations.
Preferred qualifications include:
- Experience in content operations, publishing, digital production, application support, product support, media operations, or content QA.
- Familiarity with CMS platforms, Airtable, Linear, Zendesk, Slack, spreadsheets, dashboards, browser developer tools, or workflow automation platforms.
- Experience supporting sports content, digital media, generated content, reporting, or client-facing operational processes.
Benefits:
- Fully remote contractor opportunity.
- Compensation of up to $20,000 USD per year.
- Flexible remote work environment.
- Opportunity to work with a rapidly growing SaaS product trusted by leading global brands.
- Access to modern hardware, AI tools, and cutting-edge technology stacks.
- Exposure to innovative AI-driven workflows and operational processes.
- Collaborative international team environment.
- Professional growth opportunities within a high-growth technology company.
#J-18808-Ljbffr…