Company: NHS

Apply for the Reablement Support Worker

Location: Norwich

Job Description:

Be the Difference at Norfolk County Council

Could you help someone regain their confidence and independence? If you want to make a real difference in your community, wed love to hear from you even if youve never worked in Social Care before.

Main duties of the job

At Norfolk First Response our reablement approach supports individuals to do things for themselves. We use techniques that support retraining or regaining skills and building confidence to maximise their independence for a period of up to 6 weeks.

What does the role involve?

You will assist and support individuals in their home with tasks to enable them to regain their independence. This may include personal care, medication administration, supervising transfers and mobility, nutritional and hydration needs.

What were looking for:

A caring, empathetic person who wants to be the difference in someones life
A full driving licence and access to a vehicle (to visit people in their homes)
No previous experience required well provide full training

We have part time hours available based across East Norfolk, on a rota that balances mornings (7:30am2pm or 8am2:30pm) and evenings (4:30pm9pm or 5pm10pm). Hours are averaged over two weeks, giving you the ability to plan ahead and maintain a healthy work-life balance. Hours to be discussed with candidates at interview.

Please note: This role is not eligible for skilled worker visa.

About us

What we offer:

Competitive salary and weekend enhancement
Generous holiday entitlement
Paid travel time and business mileage
Paid training and support to gain your Care Certificate
Free DBS check, uniform, Tablet
Local office base for team support
Plus, a fantastic range of Norfolk County Council benefits:
- Health and wellbeing services, including free counselling
- Norfolk Rewards discounts on shopping, holidays, tech and more
- Blue Light Card for Social Care workers
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
- Tax-efficient car lease and cycle schemes

Job responsibilities

Job Purpose

To provide support to people living in their own homes in the community to help them regain and maximise their independence and remain living in their own home.

Reablement is an approach that, irrespective of diagnosis, aims to assist people to continue to live as they wish. It seeks to enable the individual to do ordinary activities like cooking meals, washing, dressing, moving about the home and going out.

Reablement Support Workers may have first conversation and provide support, aimed at building links and connections in the community so that people can get back to their lives with minimal longer term support.

You will work as part of a skilled, qualified and motivated multi-disciplinary team that are provided with the tools to do their jobs effectively, registered with Care Quality Commission (CQC).

You will liaise with other professionals and services as necessary to provide the best possible care to service users and their carer.

You may provide assistance or reassurance during a period of urgent/unplanned need to people in their homes who dont need the emergency services which maximises the individuals independence, health and wellbeing.

The service provides person centred care and support to people over 18 years old such as assisting with personal care, meals/drink preparation and medication according to a personalised plan (or immediate need) which identifies the persons reablement goals.

Overview/Context

Supported Care, Swift Response and Accommodation Based Reablement).

Norfolk First Response delivers a reablement focused responsive service that provides timely support in a crisis, prioritises safeguarding and supports the people of Norfolk to be independent and resilient in the long term.

The service provides high quality social care that builds on the strengths of the person, whether supported by family and carers, our staff or services we commission. We aim to prioritise people, practice effectively, preserve safety and promote professionalism and trust. At the heart of our Promoting Independence strategy is Living Well. By supporting individuals in the context of their own families, communities and circle of support, it empowers them to remain independent for longer; preventing, reducing and delaying the need for formal services. NFS is divided into 5 areas across Norfolk and each area is led by a Service Manager (registered with CQC) and has set base/offices.

Principal Accountabilities

Using a promoting independence approach you will provide physical care, support and advice to people aged 18 and over across the whole of Norfolk First Response. This may include bathing, grooming and getting dressed; supporting with administration of medication, preparation of meals with the aim of maximising a person’s ability to regain or maintain their independence in their own home.

To carry out interim risk assessment so safeguard the health and safety of people when visiting them in their homes, resolving immediate issues, possible use of moving and handling equipment or administering medication, working within policies and procedures, escalating concerns promptly to your colleagues/line manager as necessary.

To provide planned/unplanned support according to the persons need or following the person-centred plan/associated risk assessments (if applicable) to ensure people are provided with support that meets their individual needs.

To accurately and legibly complete appropriate documentation (including paper and electronic format) relating to the visit to ensure the person/family can easily understand the support they have received, ensure handovers to colleagues are clear/concise and provide everyone with a clear written record.

To be responsive to peoples changing needs and elevate any significant concerns, changes or improvements and actively participate within the reviewing process to ensure the person has the right outcome for them.

To work as part of the multi-disciplinary team liaising with other professionals and services as necessary to provide the best possible care and support to people.

To promote Safeguarding awareness with people and multi-disciplinary colleagues.

Keep updated on current Safeguarding guidance/practice and be vigilant in all activities.

To understand and execute the actions to take if concerns are raised to keep the person safe.

Person Specification

Experience

Experience of identifying and communicating peoples needs and preferences.
Experience of being part of a team.
Demonstrate a basic understanding of the needs of elderly, disabled and other vulnerable people in the community.
Demonstrate a basic understanding and commitment of using ICT and mobile technology (smart phones/tablets/laptops) as required by the role.
Demonstrable knowledge of working in a care environment, preferably within a domiciliary care or informal setting.
An ability to communicate clearly, verbally, in writing and demonstrate good listening skills.
To be able to show good organisational skills, exercise judgement and initiative within the designated areas of responsibility.
Ability to arrange own workload and be flexible.
Ability to work without direct supervision.
Be polite, professional and treat everyone with courtesy and expect the same in return.
Suitability to work with vulnerable adults an enhanced DBS check will be undertaken and screening will be in accordance with the Health & Social Care Act 2008 (Regulated Activities) Regulation 2010- schedule 3.

Qualifications

Commitment to undertake mandatory training including the Care Certificate which includes Moving & Handling and administration of medication.
To have obtained key skills/GCSE in Maths and English or a commitment to undertake key skills in Maths and English (Level 1).
Diploma level 2 (Care) or equivalent or a commitment to undertake the diploma within the first year of service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk First Response Business Support Team

Depending on experienceplus weekend pay enhancements

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Posted: July 6th, 2026