Office Coordinator
Hours of work: 37.5 hours per week
Salary: £26,607 with progression to £29,378 per annum
Location: On-site – Waterside House, Sunderland Enterprise Park, SR5 2TZ
Can you be the welcoming face that helps keep Mental Health Matters running smoothly? Join us and make a difference every day.
About the role
We have an exciting opportunity for an Office Coordinator to join our dynamic CEO Office Team at Mental Health Matters.
As the first point of contact for visitors, colleagues and external stakeholders, you will play a vital role in creating a professional, welcoming and well‑organised environment within our central office. This will require full‑time on‑site working.
Working as part of the CEO Office, you will support the smooth day‑to‑day running of the office, ensuring a safe, compliant and well‑maintained workplace for everyone.
This is a varied and rewarding role where no two days are the same. You will coordinate front‑of‑house and reception services, answer and manage the main phone line, oversee office administration and facilities management, support compliance activities, and help ensure complaints and compliments are managed effectively. You will also play an important role in supporting governance activity by maintaining organisational trackers, coordinating policy review schedules and helping to keep key organisational priorities on track.
We are looking for an organised and proactive individual who enjoys working in a busy environment, takes pride in delivering excellent customer service and can confidently manage a range of responsibilities while maintaining a high level of professionalism.
About you
- Experience of working in a reception, office coordination or administrative role
- Experience of dealing with members of the public and managing telephone enquiries
- Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively
- Excellent communication skills, both written and verbal
- A professional, friendly and approachable manner with outstanding customer service skills
- Experience of handling sensitive or confidential information appropriately
- Good administrative skills and attention to detail
- Confidence using Microsoft Office applications
- An understanding of confidentiality and data protection requirements
- The ability to work independently whilst also contributing positively as part of a team
- A proactive approach to problem solving and maintaining accurate records
It would be advantageous if you have experience of working within a health, social care or public sector environment, coordinating complaints or governance processes, or supporting facilities and office management activities.
Above all, we are looking for someone who is reliable, supportive, organised and committed to delivering a positive experience for colleagues, visitors and stakeholders, whilst demonstrating our values in everything they do.
Benefits
- Competitive salaries, with an annual pay review process
- 25 days Annual leave, increasing with length of service, plus bank holidays
- Enhanced Occupational Sick pay
- Access to our workplace pension scheme
- Family friendly and flexible working arrangements to support a good work life balance
- Access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources
- Life Assurance and Free Will writing service
- Blue Light Card and Charity Workers discounts
- Access to Tickets for Good
- Employee recognition and celebration schemes
- A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
Equality, Diversity and Inclusion
We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.
Contact
Sian Stokes – sstokes@mhm.org.uk
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