Commercial Accounts Manager Monday- Friday, 8:30-5pm Stowmarket Outskirts Up to £60,000pa Our client is a specialist provider of personal protective equipment (PPE) and safety solutions supporting large-scale infrastructure and construction projects across the UK. The business has been established through a strategic partnership between two experienced organisations with extensive expertise in safety equipment, logistics, and project delivery. Following successful delivery on previous major infrastructure projects, the company is now supporting another significant UK development, providing innovative PPE systems and services to ensure high standards of safety, reliability, and operational efficiency on site. Role Overview As a Commercial Accounts Manager you will lead sales and customer service activities for a major infrastructure project in Suffolk. The role will focus on building strong, trusted relationships with key stakeholders, including the main project team, principal contractors, and the wider supply chain. The successful candidate will play an important role in ensuring the efficient, compliant, and innovative delivery of PPE services on site. This position requires a dynamic and driven individual who thrives in a customer-facing role, with excellent customer service skills and a confident, friendly, and professional manner. You will predominantly be based in their head office near Stowmarket however travel to Leiston will be a weekly occurrence. Flexibility is key;
therefore a car driver is essential for this role. Key ResponsibilitiesServe as the primary point of contact for all customer account management mattersProactively identify and understand customer needs and potential sales opportunitiesSupport the timely and successful delivery of products and servicesIdentify opportunities for growth and innovation, and implement appropriate strategiesMaintain strong internal and external communication regarding customer expectations and service deliveryMake commercially sound decisions that benefit both the customer and the businessProvide accurate and timely information to stakeholders as requiredEnsure swift and effective resolution of customer queries or complaintsWork to agreed deadlines and project requirements Skills & Experience RequiredDynamic, motivated, and driven individualExcellent customer service skills with a confident, friendly, and professional mannerHighly organised with the ability to manage multiple priorities and account management activities simultaneouslyStrong written and verbal communication skills with an excellent telephone mannerA positive team player with a proactive ‘can-do’ attitudeSelf-motivated with the ability to work independently and prioritise workload effectivelyPrevious experience in a similar account management or customer-facing role would be advantageous Personal AttributesA trusted and credible professional with a collaborative, solution-focused approachAdaptable and resilient, able to perform effectively in a fast-paced project environmentPassionate about safety, innovation, and continuous improvementCommitted to building long-term, trust-based partnerships with customers and stakeholders What’s on OfferCompetitive salary and benefits packageThe opportunity to play a key role in a major UK infrastructure projectA chance to contribute to the implementation of innovative PPE systems and solutionsSupport from two well-established organisations with extensive industry expertiseA collaborative working culture focused on safety, integrity, and partnership…