Repairs Scheduler

Overview

This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination.

Responsibilities

• Managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.
• Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues.
• Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates.
• Scheduling and coordinating responsive repairs work.
• Prioritising urgent and emergency repairs appropriately.
• Updating internal systems with accurate job notes and progress updates.
• Monitoring outstanding jobs and chasing updates where required.
• Delivering excellent customer service at all times within a busy social housing environment.

Qualifications

• Proven experience in a repairs planning & scheduling role.
• Strong understanding of reactive maintenance environments.
• Ability to work effectively in a fast-paced, high-pressure setting.
• Excellent organisational and multitasking skills.
• Strong communication and problem-solving abilities.
• Experience working to KPIs and deadlines.

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