Customer Service Navigator – Flexible Hours, Council Services

Company: Hyndburn Borough Council
Apply for the Customer Service Navigator – Flexible Hours, Council Services
Location: Accrington
Job Description:

Hyndburn Borough Council is seeking Contact Centre Officers to provide information and guidance on various Council services including Council Tax and Housing Benefits. This role requires exceptional customer service skills and the ability to work in a busy environment.

The position involves assisting up to 150,000 customers a year through various communication channels. If you are passionate about delivering high-quality customer service, this job is for you.

Flexible working may be available, with hours typically Monday to Friday, 09:00 to 17:00.

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Posted: July 6th, 2026