About Grosvenor
Grosvenor is more than a workplace; it’s a collaborative space for passionate and creative individuals to unite, grow, enjoy, and make a meaningful impact. With a rich history of over 60 years, we’ve consistently provided top‑notch facilities management solutions aligned with our core values: We Care, We Go Beyond, and We Add Value.
Putting our people at the forefront, and recognizing them as our greatest asset, we prioritize commitment and openness to deliver exceptional experiences for our incredible teams and clients. Through dedicated efforts in representation, recruitment, engagement, culture, accountability, safety, and education, we are committed to fostering an environment where everyone can thrive and develop.
Join us at Grosvenor Services in our journey, where innovation meets dedication, and contribute to creating exceptional spaces and experiences!
Key Purpose of Role
To ensure that cleaning standards are met in a large retail outlet according to KPIs, company values, and strategic goals. To co‑ordinate with the Regional Contract Director, client management, maintain high cleaning service standards, and deliver site specifications. To assist in operational, administrative, and compliance tasks to ensure smooth and efficient operations.
Key Areas of Responsibility
Standards:
Assist in setting and maintaining standards as per site specifications.
Ensure weekly Quality Control Reports are completed by Site Supervisors and any issues are addressed promptly.
Conduct regular site inspections and take necessary action to resolve any non‑compliance issues.
Ensure site rota meet contract requirements to minimize lost hours.
Implement corrective measures to recover lost hours when required.
Monitor and maintain control of stock levels to ensure operational efficiency.
Working within set budgets.
Operational Oversight:
Co‑ordinate with Contract Director to identify and address potential issues in a timely and cost‑effective manner.
Carry out regular operational reviews with Contract Director to ensure smooth delivery of services.
Support the Contract Director in ensuring that team members fully discharge their responsibilities as per their job descriptions and company quality procedures.
Health and Safety:
Be fully aware of and comply with the Company’s Health and Safety Policy Statement.
Assist in conducting regular Health and Safety audits and ensure compliance across all departments.
Highlight and communicate any Health and Safety concerns to the Contract Director promptly.
Organise and lead regular meetings/briefings with staff to address any concerns.
Assist the Contract Director with all Risk Assessments are up to date and appropriately filed.
Administrative Responsibilities:
Oversee and maintain accurate and organised filing systems for all operational and compliance‑related documentation.
Take comprehensive notes during disciplinary hearings and investigations.
Assist in carrying out investigations related to staff performance, conduct, or incidents, and compile detailed reports.
Provide general administrative support, including scheduling, correspondence (Email), and record‑keeping.
Communication:
Effectively communicate with clients, staff, and management to ensure smooth operations.
Ensure mobile phones are functional and accessible during business hours for prompt communication.
Return completed Quality Control Reviews within agreed deadlines.
Products and Innovation:
Assist Contract Director by keeping on top of new products, machinery, and innovations in the industry, and arrange trials if necessary.
Conduct audits to ensure all products are used correctly and stored safely.
Company Quality Procedures:
Be fully conversant with and comply with all procedural flowcharts and work instructions.
Ensure all employees on site are trained on requirement trainings and comply with procedural flowcharts and work instructions.
Miscellaneous:
Carry out any other reasonable and practical instructions from the Contract Director.
Work flexible hours, including weekends, to meet business requirements.
Skills and Qualifications
Strong organizational and administrative skills.
Excellent communication and interpersonal abilities.
Good understanding of Health and Safety legislation and compliance requirements.
Experience in conducting investigations and taking notes.
Familiarity with risk assessments and quality control processes.
Ability to work independently and as part of a team.
Delegate tasks effectively, ensuring all assignments are clearly communicated, professionally executed, and monitored for successful completion.
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