AI-Driven IT Support Lead (Hybrid)

Macfarlane Group UK Ltd in Coventry is seeking a Senior IT Support Analyst to manage the helpdesk queue and deliver 2nd line support across Microsoft 365. This hybrid role emphasizes the use of AI to improve service delivery.

The ideal candidate will have over 3 years of experience in IT support, a strong understanding of Microsoft 365, and excellent communication skills. Attractive benefits include a salary of £32,000 – £37,000 and professional development opportunities.

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