Telematics Intervention Manager

The Telematics Intervention Manager will lead a small team of analysts to support improved customer outcomes, risk mitigation, and portfolio performance through telematics-based interventions. This role focuses on identifying behavioural insights, optimising intervention strategies, and contributing to sustainable growth within the motor telematics portfolio.

Responsibilities

• Prioritise team resources and intervention workstreams to support portfolio performance, loss‑ratio targets, and growth objectives.
• Analyse telematics, policy, claims, and customer data to identify opportunities for targeted behavioural interventions and risk improvement.
• Develop and deliver insights using telematics data, new analytical approaches, and evolving ways of working.
• Take end-to‑end ownership of interventions, from idea generation and analysis through to implementation and review.
• Design, implement, and refine intervention strategies (e.g. customer communications, nudges, and policy actions) to improve driving behaviour and reduce claims frequency/severity.
• Identify customer segments where targeted interventions can have the greatest positive impact.
• Ensure all interventions are fair, transparent, and deliver good customer outcomes in line with regulatory expectations and our commitments.

Qualifications

• Experience or understanding of general insurance, ideally with exposure to motor or telematics products.
• Experience with version control systems (e.g. Git/GitHub) is helpful but not essential.
• Experience working with data (behavioural or time‑series) or a strong interest in developing these skills.
• A commercial mindset with an awareness of balancing customer outcomes, risk, and business performance.
• Strong communication and stakeholder‑management skills, with the ability to work collaboratively across teams.
• SQL and Python are preferred; experience in other languages is welcome and support to learn will be provided.

Benefits

• Competitive salary and £5,000 car allowance.
• Flexible hybrid working; flexible working arrangements are supported.
• Competitive bonus scheme – all colleagues eligible for the annual 4Cs performance bonus.
• Private medical insurance (PMI) for Band4 colleagues.
• Life assurance cover up to 4×salary, income protection at no extra cost, and matched pension contributions up to 10%.
• Financial wellbeing support, discounts, cashback, free independent mortgage advice, and access to financial wellbeing resources.
• Mental wellbeing programmes, including the Thrive mental health app, peer support, and a dedicated mental health first‑aid team.
• 27 days annual leave plus bank holidays, with the option to buy or sell a week; other perks include health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and technology schemes, and onsite facilities.
• No sponsorship available for this role.

Equal Opportunities & Disability‑Confident Statement

Hastings Direct is an equal‑opportunity employer and a Disability‑Confident employer. We are committed to ensuring fair access, support and adjustments throughout the recruitment journey and welcome applications through the Disability Confident Scheme (DCS).

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