Overview
Join Musgrave – a legacy of innovation, community, and excellence. Musgrave is one of Europe’s most successful family‑owned businesses, with a rich 150‑year legacy in food and brand innovation. We serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands such as SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and are looking for dynamic, forward‑thinking individuals to join us on this journey.
Location: BelfastPosition: Customer Service Retail Supervisor – Marketplace team
Responsibilities
- Lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer‑focused culture within the branch.
- Support the Customer Service Manager/HR Business Partner to ensure good employee relations through the effective implementation of HR policy in the Customer Service & Retail team.
- Lead colleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service and embed a right‑first‑time culture.
- Ensure all colleagues are trained in all aspects of customer service and SOPs.
- Ensure operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
- Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
- Consistently achieve and improve all operational KPI’s and achieve all H&S, HACCP and SOP audits.
- Manage queue efficiently, keeping no more than 2 customers in any queue.
- Deal with all customer queries and complaints efficiently and professionally; record and monitor these regularly.
- Manage transactions within customer’s credit terms while maintaining positive relationships.
- Be proactive and vigilant in the management of security and stock loss, ensuring relevant processes are strictly adhered to.
- Manage staff rota in line with budget and business needs.
Qualifications
- Minimum 1 year’s experience managing people.
- Excellent customer service skills with a proven ability to create a customer‑focused culture.
- Strong leadership and supervisory skills.
- Strong communication skills.
- Standards and KPI focused and driven.
- Good IT and system skills.
- Good commercial acumen.
Benefits
Career Development: Commitment to personal and professional growth with numerous opportunities for advancement and learning.Collaborative Environment: Work alongside a passionate team where your contributions will make a significant impact.Innovation Focus: Be part of a company that values forward‑thinking solutions.Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.Be Part of a Legacy: Join a company with a long‑standing commitment to community and innovation.
Employment Details
Permanent position.Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
Equal Opportunity
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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