Customer Service Coordinator
Location: Hybrid / London office one day per week, EC4R
Salary: £28,500 per annum, depending on experience
Contract Type: Full Time, Permanent
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.
As our Customer Service Coordinator, you’ll play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.
You’ll be responsible for:
- Supporting the day-to-day administration of our training courses and events.
- Building strong working relationships with clients (L&D administrators within client organisations), trainers, and internal teams.
- Coordinating a large volume of training sessions, ensuring all logistics are accurately managed.
- Speaking with clients to confirm the details of their in-house training sessions.
- Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
- Working closely with venue teams to finalise delegate numbers, room setups, and any specific requirements.
- Troubleshooting virtual platform issues if they arise.
- Liaising with accreditation bodies to ensure our qualifications meet required standards.
- Ordering course materials and checking they arrive on time.
- Handling queries from clients and colleagues with professionalism and confidence.
- Managing feedback forms and links to help us keep improving what we do.
- Providing cover for team members when needed.
What’s the Best Thing About This Role
You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands‑on experience in a fast-moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s the Most Challenging Thing About This Role
There is a high volume of work, with responsibility for coordinating a large number of courses simultaneously. You’ll need to stay organised, prioritise effectively, and remain calm under pressure while managing changing schedules and last‑minute updates.
To be successful in this role, you must have:
- A background in administration, with experience in coordination roles, training or events essential to enable you to hit the ground running.
- Solid computer skills, especially in Word, Excel, and PowerPoint.
- Great communication and customer service skills; you are confident speaking with clients and colleagues and enjoy helping people.
- Strong attention to detail; you spot the small things and aim to get it right the first time.
- A collaborative, team-oriented approach.
- Strong organisational and prioritisation skills, particularly when managing multiple tasks and deadlines.
- Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
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