Sales Assistant

We are looking for a Part‑time Sales Assistant to join our Otley store. The role is 28 hours a week on a 6‑month fixed‑term contract; you will work 4 days per week across any 7 days, including weekends and bank holidays. Keyholder duties require candidates to be 18 years or older.

What does this role involve?

• Engage with customers, providing exceptional service and promoting BHF’s mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with the E‑Commerce team to maximise online sales.
• Act as a keyholder when no manager is present, keeping the store running and ensuring customers have a great experience.

What are we looking for?

• Previous retail experience not essential – we value passion, energy and a commitment to outstanding customer service.
• Confident in a team environment and able to guide volunteers on the shop floor.
• Capable of working well under pressure and independently in a fast‑paced setting.
• Attention to detail in all tasks.
• Positive, creative, customer‑service focused, and passionate about sustainability.
• Comfortable with technology – able to use a till, PC, smartphone and email.

Benefits

• 38 days annual leave (plus the option to sell leave).
• Holistic support leave of up to 10 additional days per year.
• Enhanced family policies (maternity, paternity, adoption).
• Wagestream – early access to wages.
• 25 % staff discount.
• Health cash plan (Dental, Optical, Therapies, etc).
• 24/7 virtual GP and Employee Assistance Programme.
• Pension with employer contribution up to 10 %.
• Cycle‑to‑work scheme.
• Gym membership discounts.
• Discounts with a wide range of retailers.

Note: this role is physically demanding and involves moving a high volume of donation bags.

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