Operations Administrator FTC
Location: Office based, Cannock
Salary: £26,227.50 per annum pro rata
Contract Type: 9 months FTC
What We Can Offer You: 25 Days Annual Leave (Pro‑Rata for Part‑time and Fixed‑Term Roles), Additional Holiday Purchase, Hybrid Working, Performance‑Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Job Purpose, Tasks and Responsibilities
The role plays a vital part in the administration and smooth running of the Operations Department, ensuring all course procedures and policies are adhered to. Excellent customer service is essential, as is the ability to work accurately and efficiently. The ideal candidate will be competent in prioritising tasks and working with little supervision.
The successful candidate will be self‑motivated, trustworthy and work alongside a team of seven people within the Operations Administration department.
Responsibilities
- Managing the administration for courses.
- Enrolling delegates onto their respective online accounts.
- Registering delegates with the awarding body.
- Processing and submitting course results.
- Creating and running reports for clients.
- Sending course certificates to students within KPI deadlines.
- Responding to telephone and email enquiries from students.
- Assisting colleagues with general administrative duties.
- Ensuring all course procedures and policies are followed accurately.
Qualifications and Experience
To be successful in this role, you must have:
- Proven experience as an Administrator.
- Outstanding communication and interpersonal abilities.
- Excellent organisational skills.
- Strong attention to detail.
- Strong prioritisation and time management skills.
- Ability to handle confidential information.
- Ability to multitask effectively.
- Excellent customer service skills.
- Ability to manage your own workload and assist team members when needed.
- Ability to adapt to new software packages.
- Fully conversant in Microsoft Word and Excel.
It would be great if you have:
- Experience working with e-learning platforms or within an e-learning environment.
Legal disclaimer: Permission to work in the role’s location by the start of employment is required.
About the Employer
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support.
Why Join Us
We celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
Application Process
To complete your application, you will be redirected to Wilmington Plc’s career site.
Click on “Apply” today!
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