Business Improvement Officer
Grade 7, PA22 – PA25, £40,635 to £44,619.
We are seeking a proactive and motivated Business Improvement Officer (35 hours per week, permanent) to support the delivery of our Housing & Factoring Services.
You will play a key role in identifying, developing and implementing initiatives that drive organisational efficiency, enhance service quality, and ensure best practice across all this area of the Association.
Main Responsibilities
– Play a principal role in the continued implementation of our Housing Management Information System, HomeMaster, and lead on future improvements of this system.
– Work collaboratively to develop elements of self-service for tenants and owners including our Customer Portal and Online Applications.
– Support the gathering and analysis of KPI reporting and performance improvement.
– Design, plan, and facilitate workshops, collaborating with customers, colleagues and other users to understand problems/root causes and create solutions.
– Lead and support change management projects within Housing and Factoring Services.
– Collaborate with teams to implement new systems, processes, and technologies
– Monitor, evaluate and report on the effectiveness of improvement projects.
– Promote a culture of continuous improvement and innovation.
– Support the Housing Services Team throughout implementation to ensure adequate support is provided to embed concepts into operation and day-to-day practice.
About You
– Experience in business improvement, change management, or a similar role.
– Strong understanding of HomeMaster or similar Housing Management Information Systems.
– Strong analytical and problem-solving skills.
– Excellent communication and interpersonal abilities.
– Ability to manage multiple projects and work collaboratively across teams.
– A proactive, adaptable attitude and a genuine commitment to making a positive impact.
The closing date for the above post is Tuesday 6th January 2026 at 5pm.
To apply, please click the Apply button now to download the application pack.
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