Credit Controller – £37,000 – £41,000 A Year

Overview

Credit Controller – Canary Wharf – £37,000 to £41,000

My client, a residential developer working on some of the largest projects in Europe and owner of over 1000 build to rent apartments, is on the lookout for a highly organised individual to join their finance team, ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Responsibilities

• Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Credit Policy Adherence: Adhere to existing credit policies, ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and the AR management team to resolve disputes and minimize financial losses.
• Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Legal Proceedings: Initiate and manage enforcement proceedings for debt recovery when necessary, liaising with bailiffs and other enforcement agencies.
• Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
• Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness.

Requirements

• Previous experience in the property industry is desirable, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end-to-end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment including Lookups, Pivots and IF formulae.
• Must have the ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
• Confident, assertive and strong attention to detail.
• Experience of working in a high-volume and target-driven environment.

Other details

• Working hours: 8.30am to 5.30pm, one day work from home per week
• Benefits: study support, learning & development programmes, wellbeing support

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