Job DescriptionSales Administrator | £30,000 – £35,000 DOE | Perm| 5 days office based | Shoreditch, London An exciting and values-led food and beverage business is seeking a Sales Administrator to support its commercial operations across both Out-of-Home and Retail channels. This role plays a central part in delivering an excellent customer experience, ensuring accurate data management and enabling the commercial team to operate efficiently while upholding the high standards associated with a premium brand.Key ResponsibilitiesOrder Processing and Customer Support
- Process customer orders accurately, ensuring correct pricing, delivery details and product availability
- Work closely with supply chain and logistics teams to support order fulfilment and resolve issues proactively
- Maintain order trackers, back order information and customer communications where required
- Act as a professional first point of contact for day to day order related queries
Product and Portfolio Management
- Maintain and update product portfolios across Out-of-Home and Retail channels
- Ensure accuracy of product data including pricing, formats, specifications and status changes
- Support new product introductions, delists, artwork updates and SKU amendments
- Act as a central point of contact for internal product information requests
New Line Forms and Customer Setup
- Complete, submit and track new line forms
- Manage new customer and product setup, ensuring master data accuracy across systems
- Collaborate with finance, supply chain and technical teams to ensure correct pricing and configuration
Customer Portal Management
- Update and maintain customer portals with product, pricing, imagery, technical and compliance documentation
- Manage data requests, audits and system updates across Retail and Out-of-Home customers
- Monitor platform notifications and ensure timely completion of required actions
Customer Product Complaints
- Act as the first point of contact for customer product complaints across all channels
- Log and manage complaints through internal systems with accurate and complete information
- Liaise with technical, quality and supply chain teams to support investigations and resolution
- Communicate clearly with customers and account managers on progress and outcomes
- Maintain complaint records and support trend reporting for continuous improvement
Technical and Compliance Support
- Assist with gathering and submitting technical and compliance documentation including EUDR, packaging, allergens and sustainability data
- Maintain organised and up to date compliance files
- Support customer audits and technical queries with accurate information
Commercial and Sales Support
- Provide administrative support to Retail and Out-of-Home teams including price files, promotional calendars and reporting
- Support tender submissions, customer reviews and internal commercial meetings
- Assist with sample requests, forecasting inputs and product launch trackers
Systems and Data Management
- Maintain accurate product, pricing and customer data across ERP and internal systems
- Ensure consistency of customer master data and documentation
- Produce reports on product availability, listings, order patterns, pricing changes and customer activity
Skills and ExperienceEssential
- Experience in sales support, customer service, order processing or commercial administration
- Strong organisational skills with the ability to manage multiple priorities
- High level of accuracy and attention to detail
- Confident user of Excel and business systems including ERP platforms
- Strong communication skills and a collaborative approach
- Comfortable working with digital customer portals and platforms
Desirable
- Experience across both Retail and Out-of-Home channels
- Exposure to product complaints handling or quality and technical processes
- Experience working with compliance documentation or sustainability data
REF: JGA/144489 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world….