Job Description
ISOC Tier 1 EngineerLocation: Horwich, BoltonSalary: £28,500 + BenefitsHours: 24/7 Shift-Based RoleThe OpportunityWe are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond.If you’re passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.Key ResponsibilitiesProvide 1st line triage, investigation, and resolution of network and security alertsMonitor and support customer environments including routers, switches, firewalls, and related toolsEscalate issues to Tier 2 engineers where requiredWork closely with customers and internal teams to ensure timely updates and high-quality serviceMaintain accurate incident records and contribute to service improvementParticipate in a 24/7 shift rota, including weekends, bank holidays, and on-call coverEngage in structured learning and certification programmes to build towards Tier 2 responsibilitiesSkills and Experience RequiredA strong interest in networking or cyber security-formal study or self-learning welcomedCCNA (completed or in progress) or equivalent foundational networking knowledgeUnderstanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essentialConfident communicator with solid problem-solving skillsAbility to work in a fast-paced shift-based environmentMust be a British national and eligible for Security Clearance (PV3)Shift Pattern and Team24/7/365 shift rota, typically week-on/week-offShifts typically start between 7:30am-8:00amOn-call rota included (including weekends and bank holidays)Join an established ISOC team with experienced Tier 2 Engineers on hand for support and developmentWhat’s on OfferSalary: £28,500Full training plan with funded certifications (Cisco, Juniper, and security technologies)Clearly defined career pathway to Tier 2 rolesExposure to a wide range of technologies and customer environmentsComprehensive benefits package including:23 days annual leave (increasing with service) + your birthday offHoliday buy schemePension schemeDeath in service coverBonus schemeEmployee assistance programmeCycle-to-work scheme, eye care, colleague discounts, enhanced family leaveActive social calendar and professional development opportunitiesApply NowIf you’re enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
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