Consultant/Senior Consultant – HR Operating Model Specialist

Responsibilities

As a HR Operating Model Specialist, you will support complex, large‑scale HR transformation programmes, translating operating model design ambition into actionable, enterprise‑wide change.

• Support the delivery of HR transformation projects, contributing to operating model design, process improvement, workforce analysis and change management.
• Review and optimise end‑to‑end HR processes, identifying opportunities to improve service quality, clarity, governance and cross‑functional alignment.
• Undertake research, analytics and benchmarking activities to identify issues and generate data‑driven insights that help shape client strategies.
• Support the adoption of new ways of working, embedding continuous improvement, capability uplift and a culture of operational excellence across clients’ organisations.
• Contribute to business development through proposal writing, client presentations and thought leadership.

Qualifications

• Proven experience in HR transformation and supporting HR operating model changes within complex organisations.
• Deep understanding of HR, shared services and HR Operational Delivery, including high‑level knowledge of HR systems, payroll, time management and benefits.
• Skilled in data‑led analysis and problem solving, able to simplify complexity and translate insights into clear recommendations.
• Highly collaborative, confident engaging a diverse range of stakeholders, facilitating workshops, and being able to reach alignment across diverse teams.
• Proactive, delivery‑focused mindset, demonstrating sound judgement, adaptability, and a passion for improving employee and service‑experience outcomes.

Preferred Qualifications

• Required certifications, licenses or languages.
• Current work in a consulting firm and/or industry with a consulting aspect.
• HR and/or project management qualifications (e.g., CIPD, Prince2).
• Proven ability to succeed in a matrixed organisation, and to enlist support and commitment from peers.
• Experience of proposition building and delivery.

Other Information

The role may require flexible working arrangements across London, Manchester or Glasgow and a willingness to travel on short notice. The position offers a remuneration package with flexible benefits options and a variable element based on grade, company and personal performance.

EEO Statement

Capgemini is a Disability Confident Employer. Applicants who declare a disability and meet the minimum essential criteria for the role will be offered an interview. Please opt in during the application process.

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