Incident and Problem Management Team Leader
Location: Manchester
Salary: £47k + Benefits
Working pattern: Hybrid
We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function.
You will lead the Incident and Problem Management team, manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services.
Key responsibilities
Lead Incident Managers and Problem Managers
Manage complex incidents and major incidents through to resolution
Lead RCA, PIRs and problem resolution activity
Work with internal teams, suppliers and managed service providers
Report on KPIs, SLAs and service performance
Drive continual service improvement
Support service continuity and disaster recovery planning
Key experience required
Strong Incident, Problem and Major Incident Management experience
Team leadership experience in a high pressure IT support environment
Strong ITIL service management knowledge
Experience working with third party suppliers
Good reporting and stakeholder management skills
Experience in a large or complex organisation
ITIL V4, SIAM, ServiceNow and public sector or regulated sector experience would be useful.
Applicants must be willing to join an on call rota and complete appropriate vetting.
Incident and Problem Manager – Manchester – £47k
Company: Exalto Consulting
Location: Manchester
Job Description:
Posted: July 8th, 2026