Welcome & Service Team Member – Dorking

Day to day, you’ll deliver a great all‑round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

Qualifications

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

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